Terms and Conditions  
By paying for your rack rental, you agree to the following terms and conditions 
1) Rack Rental Fees  
Full Rack  
Rental Period Fee (EUR)  
1 week €99  
2 weeks €159  
3 weeks €199  
Half Rack  
Rental Period Fee (EUR)  
1 week €59  
2 weeks €99  
3 weeks €159  
Non-refundable: Rack rental fees are non-refundable.  
Extensions: Pricing applies at the time of booking only. Extension requests made during the rental  
period follow the same pricing structure: +1 week €99, +2 weeks €159, +3 weeks €199 (full rack  
pricing).  
2) Brand Policy: Fast Fashion Not Accepted  
Not accepted: fast fashion brands (including, but not limited to) AliExpress, ASOS (incl. own label), 
Bershka, Boohoo, Brandy Melville, C&A, Cider, Cotton On, Fashion Nova, Forever 21, GAP, H&M,  JACK 
& JONES, Kiabi, KiK, Lefties, Mango, Missguided, Monki, NAME IT, Nasty Gal, New Yorker, Old  Navy, 
ONLY, & Other Stories, Oysho, Pepco, PIECES, PrettyLittleThing, Primark, Pull&Bear, River  Island, 
Romwe, SELECTED, SHEIN, Stradivarius, Takko Fashion, Temu, Topshop, UNIQLO, Urban  Outfitters, 
VERO MODA, VILA, Weekday, Wibra, Wish, Zaful, Zara, Zeeman.  
Exceptions: COS, Massimo Dutti and ARKET are permitted only for classic/core items (e.g., 
coats, wool  knitwear, leather shoes, tailoring). Trend-led items may be removed at our 
discretion. 
3) Item Eligibility and Condition Standards  
Prohibited items: No stolen, counterfeit, dirty, or explicit items may be sold. If such items are found,  
they will be removed and we will request your collection.  
Condition checks (intake and ongoing): All items are quality-checked on arrival and must be  
delivered in pristine condition: no holes, no stains/dirt, no bad odours, and no faults/defects  
(including broken zips/buttons, damaged seams, missing parts, or other damage). Items that do not  
meet these standards may be refused on intake or removed from the rack at any time and held for  
collection.  
4) Rack Capacity and Replenishment  
Capacity: Rack capacity is limited to 35–40 hanging items, plus 2 pairs of shoes and 3 accessories (e.g.,  
handbags and jewellery).  
Adding items: You may bring additional items during your rental period as items sell. We do not offer  
storage for additional items; please bring replacements to the store when you want to add them.  
No container storage: We do not offer storage for containers used to transport items (e.g., 
suitcases).  
5) Pricing, Product Information, and Tagging  
Pricing system: Use WeCircle to price items. You must upload and price all items before dropping  
them off at the store. We are happy to offer pricing guidance, but we cannot upload items on your  
behalf.  
Descriptions: Item descriptions must be clear and include the brand, garment type, and size (where  
possible).  
Barcodes: Barcodes must be securely attached upon arrival.  
Hangers: Hangers are provided; please leave them behind after your rental ends 
6) Merchandising and Store Presentation  
Colour coordination: We colour-coordinate the store to ensure a pleasant shopping experience. If you  
prefer that we do not colour-coordinate your items, please notify us in advance and we will keep them  
on their original rack; at the end of your rental period, all of your items will be returned to your  
original rack.  
Store layout: Items may be moved within the store to harmonise the space and improve the customer  
experience. If you do not want your items moved beyond your rack area, please notify us in advance.  
Try-ons: Our team will tidy the store and return customer try-ons to your rack before your pickup. 
Fire safety: For fire safety, no items may be placed in front of your rack.  
Marketing permission: You give permission for us to promote your items on social media and in 
store. 
7) Loss, Theft, and Damage Disclaimer  
We endeavour to deter theft but do not accept responsibility for stolen or damaged items. In cases of   suspected theft, the store will be checked and theft cases will be reported to the police.  
We are not liable for damage caused by fire, water, burglary, vandalism, or anything beyond our  
control.  
8) End of Rental, Collection, and Unclaimed Items  
Pack-up window: Please arrive between 12:00–17:00 to pack up your rack at the end of your rental  
period.  
Assisted pack-up and late collection: If you need us to pack up your rack, we charge €30. If items are  
left behind after your rental ends, we charge €30 per day until collected.  
Donation policy: After 7 days with no contact, we reserve the right to donate any unsold items. Please  
specify in advance if you would like items donated at the end of your rental.  
Misplaced/unclaimed items: Misplaced items will be held for 2 weeks and then become the property  
of OurCloset if not claimed.  
9) Sales Commission and Payouts  
Commission: All items sold will be paid out minus 30% commission.  
Payout timing: Payouts are processed every 15th and 30th of the month after your 
rental period ends with us. 
10) Refunds and Exchanges (Customers)  
No refunds or exchanges. All items belong to individual rack holders and are pre-loved or vintage and  
may have been altered. Please inspect carefully before purchasing.  
Contact Us  
Questions about the Terms & Conditions?  
Our Email: help@ourcloset.nl  
Thank you!  – The OurCloset Team